Frequently Asked Questions
Techniclean has updated our website! We have heard your feedback and now your online shopping is improved with efficient checkout, website speed, and navigation.
All orders will proceed as usual. Our customer service team will contact you regarding any issue with your order and the website transition. After that, your order will be shipped and tracked as expected. Any questions or concerns about your orders should be brought to our customer support team's attention.
Our improved website is on a new platform. As your security and privacy are of the highest importance, we intentionally don't have access to your passwords and saved payment methods for your protection. Because of this, you will need to activate your account on our new website platform and enter credit card details at checkout. We appreciate your kind understanding and are here to answer any questions you may have.
Both transferred accounts and new accounts will not have an order history (at first!) on our new website. The good news is that we have access to all of your previous orders in our backend system. Additionally, records regarding current or past orders can be fulfilled via customer service. If you need help finding a previous item, please reach out.
If you complete your account via email or with a customer service representative, you will keep your previous corporate discount. For example, suppose you want to create a new account and previously had a discount. Create the new account and contact our customer service representatives so they can help you set that up again. If you notice an issue, please reach out to firstname.lastname@example.org